Shipping policy

Do you offer delivery service?

Yes we do! We offer FREE Door to Door White Glove Delivery service to most GTA major cities. For deliveries outside the free delivery zone, an additional shipping fee will be applied.

What is included in the Delivery Service?

Our White Glove Delivery Service is available for a selection of larger furniture, including beds, sofas, dining tables, and kitchen sideboard*. (Exclude Storage Beds & Tulip Dining Tables) This premium service includes:
✔ Delivery to your door
✔ Full furniture installation
✔ Placement in your desired spot
✔ Removal and disposal of all packaging

For all other small to medium furniture, delivery is to your doorstep only. Installation, unpacking, and packaging disposal are not included for these items.

How much is the delivery fee outside of the free delivery zone?

For areas outside our free delivery zone, a flat-rate delivery fee of $99 applies to all orders.

For locations beyond our service area, shipping fees may vary. To get an accurate shipping quote, please enter your shipping address at checkout or contact us with your product details and delivery location for a personalized estimate.

The delivery rate remains fixed, regardless of the number of items in your order. Please note that you can always pick up your order for free from our store location.

What if I located outside of your delivery area? What should I do?

We offer shipping across Canada and are happy to provide a personalized quote. Please send an email to support@lineandgrain.ca with your postal code and a list of the items you'd like to purchase. We'll respond with your delivery options as soon as possible. Please note that installation and unpacking are not included.

Can I choose my delivery date and time?

Once your order has been placed, our team will contact you to make an appointment for the delivery of your order. For large furniture (Sofas, Beds, Dining Tables, Mattresses) please book a elevator if your delivery address is a condo or apartment.